About Reconnect Family Services

What we do

Our organisation offers care and protection for young people, while reducing their reoffending rates. We also help young people learn, make the right choices, reintegrate back into education and training, rebuild relationships with their whanau and teach them how to imagine solid goals for themselves. We go the extra mile for our young people. It’s all part of our vision of believing each young person can change, if they want to.

Many of the young people that are referred to our care have been well-known to youth justice and care and protection programmes. They often emanate from negative family dynamics, drug and alcohol abuse, and petty crime.

Reconnect Family Services’s programmes offer these young people a chance to re-build a future many believe they are incapable of achieving. We are known for taking on the most challenging of clients, not giving in easily, and healing the wider family dynamic so our young people have the best chance to follow their dreams.

Our highly-trained team of mentors, youth workers, psychologist, caregivers, clinical case managers and programme managers offer a friendly face that adds value at every step of the programme. One-on-one, face-to-face mentoring helps these young people imagine a life away from crime, violence, drug abuse and self-harm. We can house them; educate them; teach them how to cook, wash and stay off drugs; and provide them with the tools of self-reflection. Each young person has the chance on each one of our five programmes to consider another path they might take, in a safe and stable family environment.
Having grown in size slowly but surely since 1971, we are always looking to future practices that can reduce reoffending, improve care and protection, and improve our results as a stakeholder-accountable organisation. Our Reconnect Care & Therapy and Reconnect Kaitiaki Residential programmes have grown extensively since acquiring additional residences in 2008, as our Reconnect Caregiver Service looks to expand across the Waikato. The Reconnect Supported Bail programme is the largest service of its kind in the country, and so may look to increase its offerings in the future. In line with the Canadian case management system we recently tailored for Reconnect Care & Therapy, we are now developing a new programme called Reconnect Tracker/Minder to help monitor young people in 2017 and beyond.

All this progress in an often difficult part of the social sector is pride-inducing. Our high rates of reduced reoffending, and reintegration into education and training, are successes each one of our staff can be proud of.


In 1989 Youthlink Trust was formed, and at the end of 2016 all programmes were transferred to Reconnect Family Services. We believe Reconnect more accurately reflects the work we do in reconnecting youth with their families/whanau, education, community, work and developmental opportunities.

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