Tracker / Minder

Our Tracker / Minder service is a 24/7 service to support children and young people involved with Oranga Tamariki with one-on-one minding. We supervise and care for young people in a wide range of circumstances for short, mid or long-term time frames. Our team of trained, respectful, professional staff are available all hours to provide an excellent support service to Oranga Tamariki.

How do you access this service?
Business hours – request this service through the OT Auckland Region Casual Workers Bureau:
Contact: Joanne Dangen
E: Northern_CasualWorkersBureau@cyf.govt.nz
P: 09 913 1235 DTD: 95235

After hours – request this service through Reconnect Family Services:
E: tracker.minder@reconnect.org.nz
P: 021 506 426

What do we provide?
We provide trained, Police and OT checked, professional youth workers who engage with young people and your team. We have a team of approved caregivers who are able to look after young people in emergency placements. We will manage supervised contact between children or young people and their families as well as provide a full report to the social worker.

We provide transport of young people within the Auckland region and from Auckland to other areas.

Our tracker/minder/contact services can be used in any context such as; residences, hospital, Court and emergency placements.

Our promise includes:

  • Response to referrals within the hour
  • Our staff will arrive on-time
  • All young people are kept safe within the provisions of OT and Reconnect policy and procedures.

Who can use this service?
Any Oranga Tamariki site within Auckland.

What does it cost?
The service is charged at $33.00 per/hour per worker – and remains the same during the day, night or weekend.

Please also be aware of the following:

  • Public holidays will be charged at a rate of time-and-a-half basis.
  •  If a Reconnect Family Services vehicle is used, mileage will be charged. OT sites are welcome to supply vehicles.
  • Extraordinary travel and client related costs may also incur additional charges.
  • Late cancellations (within three hours of the scheduled job) will incur a minimum four hour charge.